Extended support for Unitheme2 - model "stand by me and help"

The service assumes universal assistance and support on all issues of deploying the Unitheme2 theme in CS-Cart or Multi-Vendor projects. If in simple words you buy prompt assistance, answers to any technical questions, consulting, training on the topic and all the modules that are included in the package. As part of the communication method you have chosen, you address a question/problem and receive specific instructions with screen sharing.

Examples of some requests:

• I would like to add banners, but I don't understand how it works;
• I would like to set up shipping methods, but I don’t understand how it works, show me and tell me how to do it right;
• I have questions about the colors of the template, help me change the colors;
• I would like to change the layout structure, but I do not understand how and where;
• I want to get "like this" menu structure
• I would like to display such motivating information in the product card
• help set up discounts on the amount / quantity / shipping method ...
• teach my content manager how to work with SEO filter pages
• show my designer how to add banners correctly, what are their sizes and how to insert them correctly

In what cases the extended support service is beneficial for the buyer:

• no own staff of developers, implementers;
• the budget and deadlines for the implementation of the platform are very limited, but there is not enough own knowledge and skills for a quick start;
• you are a good entrepreneur, but not a developer, there is a desire to do everything "right";
• you have a lot of questions that you cannot find answers to on your own;
• you need to train the staff who will work on the project, but you have problems with this;
• you tried to integrate everything, but overestimated your strength.

How Extended Support Works with the Stand by Me and Help Model

1. after processing your order, we organize communication with you and agree on the first inquiries and a further communication schedule and method of communication;
2. you prepare a list of questions for the next communication session;
3. at the appointed time, we contact you and carry out work to provide assistance;
4. by agreement of the parties and depending on the chosen communication channel, you can ask questions during the day during working hours and receive prompt answers to them.

In fact, you get a dedicated specialist (insurance) to work with you in your project.

Limitations on the volume of services provided:

• the service is limited in time for 1 month (at the end of the calendar month, the period of provision ends and to continue the service, you will need to purchase another service package);
• the maximum number of hours of support within the service is 20 hours of work of a support specialist (with a limit of 3 hours per day);

What services are not covered by the service:

programming services, code editing, designer work, system administrator work on server optimization, SEO specialist work, marketer work, software updates;