How to get updates for addons and themes by Alexbranding team
If you have ended the period of receiving updates to our add-ons and themes, you can buy a subscription for 12, 24 or 36 months. To get updates, do the following:
- log in to the current site under an account, for which there are orders with ended updates subscription:
- go to menu My Account - Orders
- select the necessary order in the list (order with theme or any add-on you need to get subscription for) and follow the link Go to the installation of the add-on (s)
- if your subscription to updates has already ended for a add-on or a package of add-ons, then you will see the choice to renew the subscription for 12, 24 and 36 months (note, that updates for the maximum period are more profitable to purchase)
- Click on the button with the required update period and go to pay for your order.
- make payment
- wait for a letter confirming the activation of updates (from 15 minutes to several hours, depending on the time of day: all orders in our store are manually moderated)
What to do if the order is not in your account:
Send your inquiry to our sales department using the form below. Our manager will issue an invoice for payment, after payment you will receive an email with new update availability dates and will be able to install new versions.
You can also ask the license owner (or your seller) to transfer the order to your account. To do this, the license owner must make a request to email@example.com from the mail of the license holder.