Express UI/UX audit of your CS-Cart store or Multi-Vendor based marketplace
Your store may be losing customers due to usability issues. We will analyze key pages of your store and provide a report with specific steps to boost conversions.
What does the express UI/UX audit cover?
We offer a heuristic analysis of your online store, aimed at identifying issues with conversion, usability, and design, based on over 15 years of experience in the CS-Cart market. We trace the customer journey from the homepage to checkout, pinpointing problem areas and providing clear recommendations for improvement. Our analysis draws on our work with clients from various countries and the best global eCommerce design practices, including research from the Baymard Institute and other industry experts. The result is a clear report with hypotheses and recommendations to simplify the customer journey and boost conversions.
Why your online store may be losing customers
— even if everything seems fine
Even the most visually appealing website can deter customers if it’s not user-friendly. You may not notice issues, but your users do. We frequently encounter common usability mistakes that prevent stores from maximizing sales.
Who needs this service?
The express UX audit is ideal for online store owners who want to understand where their site is losing customers and receive actionable recommendations for improvement without a costly redesign.
Low conversion and high bounce rates
Visitors come to your site but don’t make purchases. We’ll show you where they’re dropping off and why.
Abandoned carts
Customers start the checkout process but abandon their carts. We’ll identify interface elements preventing order completion.
Preparing for a redesign
You’re planning a redesign and want to know the strengths and weaknesses of your current interface to inform the update.
High support load
Customers frequently contact support with questions that should be clear on the site. We’ll show how to improve structure and information presentation.
Competitive edge
You want your store to be more user-friendly than competitors, encouraging customers to choose you. We’ll provide recommendations to enhance user experience and stand out in the market.
Quick problem identification
You want to quickly understand which site elements are hindering users and impacting sales, without lengthy metric collection or complex analysis.
How we work: 5 steps of the online store audit
We conduct an express UX audit by following the user journey from the first visit to checkout. Our approach quickly identifies problem areas and provides actionable recommendations.
What you’ll get from the UI/UX audit
After the express UX audit, you’ll gain a clear understanding of where your online store is losing customers and receive specific recommendations for improving usability and conversions.
Detailed report in Google Docs
You’ll receive a report with 20 detailed issue descriptions and up to 20 brief ones.
Each detailed issue includes:
- a clear title and description;
- a screenshot and hypothesis on how it impacts UX;
- a recommendation with an example of a successful solution from another site.
Brief issue descriptions include only the title and criticality level. You can optionally order expanded descriptions for brief points.
Specific recommendations
Each identified issue in detailed reports is accompanied by clear advice on how to fix it, with examples from online stores where similar issues were successfully resolved.
Prioritization and structure
All issues are classified by:
- criticality;
- impact on UX (functionality, usability, trust, visual perception);
- device type where the issue was found.
This helps you prioritize what to fix first.
Expertise and confidence
If you don’t have an in-house UX specialist, you essentially get one with this audit.
We are certified CS-Cart specialists and theme developers, so we indicate in the report which issues can be fixed through settings and where developer assistance is needed.
This saves time and maximizes your platform’s potential. We work with online stores globally and understand how to tailor CS-Cart to your business.
Fast turnaround
You’ll receive results within 5–10 business days (for packages without metrics or heatmaps) after submitting the completed brief. If metrics are included, the timeline extends by 5 business days for data collection.
Report language options
The report is provided in your choice of language: Russian, Ukrainian, or English.
View an audit sample
Want to see what a completed UX audit looks like? Check out a sample of a real report to evaluate the format, level of detail, and style of our recommendations.
View audit sample
Choose the right audit package for your online store
Compare options to decide which audit package best aligns with your business goals.
| Comprehensive heuristic analysis of the entire project | Comprehensive heuristic analysis of the entire project | Comprehensive heuristic analysis of the entire project |
| Detailed analysis of key pages impacting conversions | Detailed analysis of key pages impacting conversions | Detailed analysis of key pages impacting conversions |
| 20 hypotheses with screenshots and detailed recommendations for resolving identified issues | 40 hypotheses with screenshots and detailed recommendations for resolving identified issues | 60 hypotheses with screenshots and detailed recommendations for resolving identified issues |
| Report in Google Docs or PDF format | Report in Google Docs or PDF format + video presentation with explanations | Report in Google Docs or PDF format + video presentation with explanations |
| 5 business days | Up to 10 business days | Up to 10 business days |
Benefits of the express audit
The express audit is designed for those who want to quickly identify what’s hindering sales and how to fix it. Only practical recommendations based on experience and top eCommerce practices.
Expert outside perspective
We evaluate your site through the eyes of both customers and eCommerce professionals, spotting issues you may have missed and highlighting where sales are lost.
Based on top eCommerce practices
Recommendations are grounded in Baymard Institute research, the experience of hundreds of online stores, and our extensive expertise in eCommerce UI/UX.
Fast and hassle-free
You’ll receive the report within 5–10 business days after submitting the brief. No complex integrations or lengthy approvals—just actionable results.
CS-Cart specialization
As CS-Cart theme and solution developers, we know exactly which issues can be fixed via settings and where developer help is needed, saving you resources and enabling quick UX improvements.
Results-focused
Our recommendations aim to boost conversions, reduce bounce rates, and increase repeat purchases. You’ll get a prioritized list to know what to fix first.
Convenient and transparent
The report is delivered in Google Docs with clear screenshots and comments, in your choice of Russian, Ukrainian, or English.
Answers to key questions
UX design (user experience design) is the process of creating products and interfaces that deliver meaningful, relevant, convenient, and enjoyable user experiences. It includes user research, prototyping, testing, iterations, and aspects of branding, usability, accessibility, and functionality. The goal is to enhance user satisfaction, conversions, and loyalty.
UI design (user interface design) is the process of creating visually appealing interfaces that make interaction with a product simple, intuitive, and aesthetically pleasing. It includes selecting colors, typography, icons, buttons, and other elements.
UX focuses on the overall user experience and feelings when using a product (usability, efficiency, emotions), while UI focuses on the visual design and interaction elements (appearance, layout). UX is broader and includes strategy, while UI is a part of UX responsible for “how it looks.”
A UX audit identifies interface weaknesses, boosts conversions, reduces user drop-off, improves overall experience, and helps achieve business goals.
Typically 5–10 business days, depending on the number of pages to analyze and the number of hypotheses provided (based on the chosen package).
No, if your chosen package includes only heuristic analysis, it doesn’t require metrics or analytics. The site is evaluated based on experience, research, and top global eCommerce design practices.
You’ll receive a report in PDF or Google Docs with issue descriptions, hypotheses, and recommendations, supplemented with visual examples.
No, we don’t create a new design, but we provide clear recommendations to help your designer or developer improve the existing interface.
Yes, even at an early stage, the audit helps avoid common UX mistakes and establishes the right user interaction logic for your site.
